About us

As a key player in the transport and logistics of healthcare products, we operate in a demanding and highly regulated environment.

As part of our organisation’s growth and to strengthen our Quality department in Belgium, we are seeking a Quality Coordinator to play an active role in the management, implementation and continuous improvement of our quality management system.

This role supports ensuring compliance with global standards, regulatory requirements, and customer expectations, with a strong focus on Good Distribution Practice (GDP) requirements for pharmaceutical logistics. The position supports local quality leadership in maintaining an audit-ready environment and driving continuous improvement.

You will join an international team and will be required to collaborate with various stakeholders, both in France and abroad.

Your responsibilities

Reporting to the Local Quality Manager, you will help to maintain, implement and continuously improve the quality management system.

Travel Requirements

Regular travel (on a weekly basis) to the Group’s site in Lille is required for this position.

Quality management system

  • Help maintain and improve the quality management system in accordance with the ISO 9001 standard;
  • Help roll out a global quality management system, in collaboration with various contacts across the group;
  • Contribute to the harmonisation and improvement of quality processes across the various sites and entities;
  • Help draft, update and implement quality procedures, instructions and documents;
  • Monitor quality indicators and contribute to their analysis;
  • Help prepare for and monitor internal, client and certification audits;
  • Monitor action plans and contribute to the continuous improvement of processes;
  • Help to identify, analyse and manage risks.
  • Supports ensuring site compliance with GDP, ISO standards, and applicable regulatory requirements.
  • Supports maintaining a constant GDP-compliant and audit-ready state.
  • Locally ensure proper handling, storage, and transportation processes for pharmaceutical products in accordance with GDP guidelines and proper documentation throughout the supply chain.
  • review of temperature excursion reports.
  • Support implementation of Good Documentation Practices (GDP documentation standards aligned with ALCOA+).
  • Support qualification and validation activities for equipment and systems.
  • Assist in tracking and reporting local KPIs and contribute to continuous improvement initiatives.
  • Support management review processes by preparing quality data and reports.
  • Participate in deviation management, including documentation, investigation support, and CAPA tracking to ensure timely closure.
  • Support customer-related quality requirements and audits as needed
  • Other responsibilities as assigned by management.

Operational Quality and compliance

  • Help to handle and monitor non-conformities, incidents and customer complaints;
  • Carry out root cause analyses and contribute to defining corrective and preventive actions (CAPA);
  • Monitor the effectiveness of the actions implemented;
  • Carry out quality checks and take part in internal audits;
  • Support operational teams in applying quality requirements and procedures;
  • Help assess and monitor the quality-of-service providers and subcontractors;
  • Contribute to monitoring regulatory and standards developments relevant to the company’s activities;
  • Help raise awareness and provide training for teams on quality requirements.

International environnent

  • Liaise regularly with the Group’s various quality contacts internationally;
  • Take part in cross-functional quality projects on a global scale;
  • Contribute to the implementation and harmonisation of the Group’s quality standards;
  • Take part in professional meetings and discussions in English, both in writing and orally.

The ideal candidate

Previous professional experience in a Quality function is mandatory. Experience within the pharmaceutical, healthcare, or logistics sector is highly desirable but not mandatory.

You have a good understanding of quality management principles, processes, and continuous improvement, and are comfortable working in a structured and regulated environment. Experience with GDP (Good Distribution Practice) or other relevant quality and compliance requirements is considered an advantage.

You are detail-oriented, organised, proactive, and able to work independently, while also collaborating effectively with colleagues across different functions. You have strong communication skills and a hands-on approach to identifying and resolving quality-related issues.

You are keen to join a dynamic and regulated environment, where you will be able to tackle a variety of issues and make a tangible contribution to improving practices.

Essential skills

  • Proficiency in the ISO 9001 standard: essential;
  • Experience in implementing and/or monitoring a quality management system;
  • Experience in managing non-conformities, complaints and CAPA ;
  • Experience in risk management and analysis;
  • Experience in implementing continuous improvement initiatives ;
  • Proficiency in root cause analysis and problem-solving methods;
  • Good writing and summarizing skills;
  • Proficiency in office software, particularly Word and Excel;
  • Proficiency in business English: essential, both written and spoken, to communicate effectively with various international contacts.

The qualities we are looking for

As well as technical skills, we are looking for someone who is:

  • Is thorough and methodical, with an eye for detail;
  • Self-reliant and able to take the initiative;
  • With strong analytical and summarizing skills;
  • Organised and able to manage several tasks simultaneously;
  • Comfortable interacting with a variety of people, particularly operational teams;
  • A good communicator and diplomat, able to ensure quality standards are upheld in the field;
  • Proactive and focused on continuous improvement;
  • Curious and able to adapt to an international environment;
  • Possessing excellent interpersonal skills and a genuine team spirit.

Why join us?

You will be joining an international and regulated environment, where quality is central to everything we do.

You will work on a variety of topics relating to ISO 9001, GDP, operational quality, audits, risk management, complaints, CAPA and the roll-out of a global quality management system.

The role also offers the opportunity to collaborate on a daily basis with various international contacts and to contribute directly to the harmonisation of quality practices across the group.

How to apply

Interested? We look forward to hearing from you!

Please send your complete application (CV, cover letter and references), including your salary expectations and earliest possible start date, to: hr.lille@lifecouriers.com